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Terms of use

Last updated July 28, 2026

Draft for legal review — not yet in force. This document has been written to be specific and complete, but it has not been reviewed by a qualified lawyer. Do not publish it or rely on it until it has been.

Last updated 28 July 2026.

The short version

We are not going to pretend you will read every word, so here is the whole thing in nine lines.

  • Voyade helps a group plan a trip together. Browsing is free and anonymous.
  • Your trips and your content are yours. We get only the permissions we need to run the service.
  • We are not a travel agent and not a tour operator. When you book, your contract is with the airline, hotel, operator or car-hire company — not with us.
  • We never hold or move your money. Settle-up works out who owes whom and opens your own banking app. Nothing passes through us.
  • We earn a commission on some bookings. It never affects what we show you or the order we show it in. See How we rank things.
  • AI drafts, you decide. Nothing is ever applied to your trip without a human accepting it.
  • You can export everything and delete your account yourself, in the app, at any time.
  • If we get something wrong, EU consumer law protects you, and nothing here takes that away.
  • If we change these terms in a way that matters, we tell you 30 days in advance.

The rest is the detail.

1. Who we are

Voyade is a consumer service operated from Denmark, in the European Union. In these terms, “Voyade”, “we” and “us” mean the company that operates it. “You” means you.

Company details. The operating company’s registered name, company registration number, VAT number and registered address belong in this box, and they are added here at incorporation — before these terms take effect and before anybody is asked to agree to them. Until that happens this document is a draft and binds nobody, which is what the notice at the top says. Everything below is drafted on the basis that the company is established in Denmark; if that changes, §15 (governing law), the lead supervisory authority in the privacy policy §9 and the statutory accounting period all change with it.

Write to us at hello@voyade.com for anything, or legal@voyade.com for the formal things — including anything from a court or a public authority. We answer in English, within 14 days.

2. What Voyade does

Voyade is one place for the whole life of a trip:

  • a feed of complete, cloneable trips you can browse without an account;
  • an Idea Pool where your group throws in links, cravings and half-ideas;
  • voting and polls so a group can decide without a 400-message chat thread;
  • an AI draft that stitches the winning ideas into a day-by-day plan and explains its trade-offs;
  • a Booking Board that turns the plan into a task list and shows real, bookable options in context;
  • a budget that builds itself from estimates into actual costs;
  • Travel mode while the trip is live, and a trip story afterwards;
  • and the option to publish a finished trip as a template other people can clone.

Everything above is free. There is an optional subscription — see the Premium terms.

3. What Voyade is not

This section matters more than any other, so it is written plainly.

We are not a travel agent, a tour operator, or a package organiser. We do not sell travel. We do not resell travel. We do not act as your agent with any supplier.

Every booking is a contract between you and the partner. When you tap a booking link, you leave Voyade and complete the purchase on the partner’s own site, under the partner’s own terms, paying the partner directly. The partner is solely responsible for delivering what you bought — the room, the flight, the tour, the car — and for its own cancellations, refunds, changes, and customer service.

We do not combine travel services into a package. We do not sell you one travel service and then pass you to another. We never transmit your name, your email address or your payment details to a travel partner. What crosses over is an anonymous click identifier so that a commission can later be matched to the right trip — nothing about you.

Because of that, a trip you plan on Voyade is not a package holiday and not a linked travel arrangement as those terms are used in EU travel law. You do not get package-travel rights from us, because we are not the party providing the travel. You still get every right the partner owes you under its own contract and under EU law — including air passenger rights, and package rights if the partner itself sells you a package.

Under review. Whether a Booking Board that shows lodging, flights and car hire in one place, funded by click-based commission, amounts to facilitating a linked travel arrangement is a genuine legal question and counsel is being asked. If the answer is yes, this section changes and a standard information notice appears on the Booking Board. We would rather tell you that is open than pretend it is settled.

We are not a payment service. See §9.

We are not an insurer, a bank, or a visa or border authority. Our guides are research, not advice.

4. Your account, and using Voyade without one

Browsing is anonymous. You can read the feed, open any published template, read guides and read community threads without an account and without telling us who you are.

Auth is deferred to your first write. We ask you to sign in when you first do something that changes something — cloning a template, creating a trip, saving.

Guests. If someone sends you an invite link, you can join their trip as a guest with a first name only. As a guest you can add ideas, comment, chat, add photos and add notes. You cannot vote — voting needs an account, because a vote has to belong to a person. When you later create an account from the same invite, everything you contributed as a guest comes with you and stays attributed to you.

Signing in. Sign in with Apple, sign in with Google, or an email magic link. There is no password to forget. Keep your email account secure, because whoever controls it controls your Voyade account. Tell us at hello@voyade.com if you think someone else has got in.

One person, one account. Do not share an account, and do not make a second account to get around a suspension or to inflate your own creator earnings.

Age. You need to be 16 or older to have a Voyade account. You need to be 18 or older to take payouts under the Creator terms, because our payout provider requires it. Voyade is not built for children and we do not knowingly collect their data. If you believe a child has an account, tell us at privacy@voyade.com and we will remove it.

Business use. These terms are written for consumers. If you are using Voyade as a business — an agency planning client trips, for instance — tell us first. Different terms and different consumer protections apply.

5. Trips, groups, and who can do what

A trip has an organizer (at least one, and they can promote others to co-organizer), members, viewers, and possibly guests.

  • The organizer manages the trip settings, invites and removes people, changes roles, assigns tasks, and is the only person who can publish the trip as a template or delete it.
  • Members can edit. All of it: ideas, the timeline, booking tasks, their own budget lines. That is deliberate — the product’s bet is that a travel group trusts each other more than a permissions matrix ever could.
  • Viewers can see. Guests can contribute but not vote.

Three consequences worth saying out loud:

Your group can see what you put in a trip. Ideas, comments, chat, photos, notes, expenses and votes are visible to the trip. Do not put something in a trip you are not happy for the trip to read.

Your private budget cap is private from everyone, including the organizer. The group only ever sees a derived signal — that the plan fits everyone’s budget, or that it no longer does. Nobody sees your number. Nobody is told whose ceiling was crossed.

We do not referee your group. If two members disagree about who is going, who owes what, or whose photo goes in the album, that is yours to settle. We will not pick a side, reverse an edit, or hand one member’s content to another. Version history and per-object attribution exist so a group can see what happened without us adjudicating it.

6. Acceptable use

The rules are short, and each one exists because of a real way this product could be spoiled.

Do not put content in Voyade that you do not have the right to put there. Someone else’s itinerary, someone else’s photos, someone else’s writing.

Do not publish photos of people who have not agreed to it. Publishing a trip is blocked until every member has approved their own photos, and that is deliberate. The same courtesy applies to people who are not in your group.

Do not use trips as a distribution channel. No spam in the Idea Pool, no affiliate links of your own smuggled into ideas or community answers, no SEO stuffing of a published template.

Do not manipulate the systems that pay people. No self-clicking, no clones from accounts you control, no fake takes, no bought traffic, no cookie stuffing. The Creator terms go into detail.

Do not scrape. The feed, template pages, guides and community threads are public so that people can read them, not so that they can be bulk-copied. No automated harvesting, no mass cloning, no reselling our templates as your own product. Normal search-engine crawling is fine.

Do not abuse the AI. The free tier has a monthly cap on AI actions and Premium is “unlimited” in the ordinary sense of the word, not in the sense of a resale pipeline. Do not use Voyade as a general-purpose model endpoint.

Do not harass anyone in chat, comments, community threads or creator pages. Do not post anything illegal — that has its own process, in the content reporting policy.

Do not attack the service. No probing, no rate-limit evasion, no circumventing entitlement flags.

If you find a security flaw, please tell us at legal@voyade.com before you tell anyone else. We will not pursue you for good-faith research that stops at the point of proving the issue.

7. Your content, and what we may do with it

You keep everything you make. Your trips, your ideas, your notes, your photos, your comments, your chat, your recap, your writing. We do not claim ownership of any of it, and we never will.

To actually run the product, we need your permission to handle it. So you give us a non-exclusive, worldwide, royalty-free licence to store, copy, transmit, adapt for display, and show your content — only for these purposes:

  • Running your trip. Showing your content to the people you shared the trip with, on their devices, in the right places.
  • The features you asked for. Generating your itinerary draft, your budget estimates, your recap, your offline pack, your export. Resizing a photo. Reading a confirmation email you forwarded to trips@voyade.com so we can fill in a booking.
  • Technical necessity. Backups, caching, CDN delivery, and the ordinary business of serving a web page.
  • If — and only if — you publish. Rendering a published template, its share preview, and its page in the feed. That licence is set out in full in the Creator terms, because it is a genuinely different deal and deserves its own document rather than a clause here.

We may pass your content to the service providers listed in the subprocessor list strictly so they can perform those purposes for us. That is the only sublicensing this licence permits. We do not sell your content. We do not license it to anyone else. We do not put it in advertising.

We do not use your private trip content to train AI models — not ours, not anyone else’s. Our AI provider processes what we send it in order to answer, and does not train on it. If that ever changes, we will tell you before it changes, and it will be your choice.

When it ends. The licence ends when you delete the content or your account, with three honest exceptions:

  1. Copies other members of your trip already have — a photo someone downloaded from the shared album is out of our reach.
  2. Backups, which roll off on their normal cycle (see the privacy policy for how long).
  3. Published templates, which are governed by the Creator terms.

Feedback. If you send us an idea for the product, we may use it without owing you anything. That is not us being grabby — it is so that a good suggestion in a support email does not become a legal problem three years later.

Our content. The Voyade name, the design, the code, the editorial guides and the seed templates we wrote are ours. You may quote and link freely. You may not copy the guides wholesale or pass our templates off as yours.

8. AI: what it does and what you must still check

AI is the spine of this product, so here is exactly what it is allowed to do.

AI drafts. You decide. Every AI change to your trip arrives as a proposal you review — a summary, a rationale for each change, and a before-and-after. You accept or reject each change, or accept all. Nothing is ever force-applied. If a human in your group edited the same thing while the AI was thinking, the human edit wins and the AI’s version is marked stale.

AI never books and never pays. It cannot buy anything, hold a card, or complete a transaction. Booking is always a human clicking through to a partner.

AI is grounded, but it is not authoritative. We retrieve opening hours, prices and place data from live sources rather than letting the model invent them. Data still goes stale, sources still disagree, and a restaurant still closes on a Tuesday without telling anyone. Cost estimates are estimates, shown in bands, and are not quotes.

Please check these yourself, every time: visas, passport validity and border rules; vaccination and health requirements; driving rules, licence requirements and insurance; allergies and dietary safety; opening hours and timed-entry availability on the actual day; anything involving water, altitude, weather or remoteness.

We are not liable for a travel decision you made because an AI draft suggested it. That is not a disclaimer we are hiding — it is the whole reason the product makes you approve every change.

9. Money between friends — all the help, none of the custody

Voyade never holds or transfers your money. No wallets. No deposits. No escrow. No payment processing between users. This is a founding rule of the product, not a limitation we plan to grow out of.

What we actually do is arithmetic. We record who paid for what, apply your group’s split rules, and net it all down to the smallest set of “who owes whom” transfers. Then we hand off: a deep link into your own banking app, PayPal, Revolut or MobilePay, with the amount filled in where that platform allows it.

Which means:

  • The transfer happens between you and your friend, on their rails, under their terms.
  • We do not know whether it happened. Mark-as-settled is your group’s own record, not a confirmation from us and not proof of payment.
  • We are not a payment institution, an e-money issuer, or a money remitter, and our settle-up feature is not a regulated payment service.
  • If the maths is wrong, tell us and we will fix the maths. We cannot recover money.

You can ignore the ledger entirely and use Splitwise or Tricount — the budget still works read-only from your bookings.

The one place money does touch us is the Premium subscription, which you pay to us through Stripe, and creator payouts, which we pay out of our own revenue. Neither involves holding anyone else’s money.

10. Bookings, partners and commission

We show real prices. The price on a card is the price the partner is advertising, in the currency shown, at the time we fetched it. Prices and availability change, and sometimes they change between the card and the partner’s checkout. If they disagree, the partner’s page is right and ours is out of date.

We earn a commission on some bookings. Not all — restaurants, most free things, and plenty of partners earn us nothing. Every earning link says so, in the same calm line, every time: “We may earn a commission on some links. It never affects what we show or the order we show it in.”

And it genuinely does not affect ranking. The code that ranks and suggests does not read commission data, and a test fails the build if that stops being true. As of the date at the top of this page nobody can pay for placement anywhere in Voyade. When the best answer earns us nothing, we say it anyway.

The full explanation — the parameters that do drive ranking, exactly how far the “no commission in the recommender” guarantee reaches, the one commercial fact we do have (which partners are in the set at all), and what we would have to publish before any of that could change — is in How we rank things. That page is authoritative and it is dated; if it and this clause ever disagree, that page is right.

We help with the paperwork, we cannot act on it. Forward a confirmation to trips@voyade.com, paste a reference, or upload a PDF, and we will parse it into your trip, watch the cancellation deadline and carry it into Travel mode offline. We cannot change, cancel or claim on a booking for you. That is between you and the partner.

11. When something goes wrong: our liability

We will do this properly rather than shouting in capitals.

What we do not limit at all. Nothing here limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or intentional misconduct, or for anything else that cannot be limited under the mandatory law of your country of residence. If any part of this section is unenforceable where you live, that part simply does not apply to you, and the rest still does.

What we are responsible for. If we breach these terms or fail to use reasonable skill and care, we are responsible for loss you suffer that was a foreseeable result of that breach.

What we are not responsible for.

  • What a travel partner does or fails to do. A cancelled flight, an overbooked hotel, a tour that did not run, a refund that has not arrived.
  • The accuracy of data we retrieve from third parties — opening hours, prices, availability, place details, transit times, weather.
  • Decisions you or your group made using an AI draft, an estimate, or a suggestion.
  • What other members of your trip do: what they publish, what they book, what they spend, what they owe you.
  • Money between you and your friends, which never passes through us.
  • Loss that was not foreseeable, and loss that is purely commercial — lost profit, lost business, lost opportunity. Voyade is a consumer product.

The cap. Where our liability is not excluded above, our total liability to you for all claims arising in any twelve-month period is limited to the greater of €100 or the total amount you paid us in that period.

Under review. A cap this size, applied to a consumer, is exactly the kind of clause that national courts test hardest under the Unfair Contract Terms Directive. Counsel should set the final number, and it may well need to be higher, or the whole clause reshaped.

12. Availability, changes to the product, and downtime

We aim to keep Voyade up and fast, and we do not promise a specific uptime figure, because a free consumer product that promised one would be lying.

Travel mode is designed to survive a bad connection: your day, your tickets and your map tiles are cached on your device and always render, with a timestamp so you know how fresh they are. That is best-effort, not a guarantee — download the offline pack before you leave signal.

We will give reasonable notice in-app before planned maintenance that takes the service down, and we will not do it during a window when we can see live trips depending on it, if we can avoid it.

We improve, change and sometimes retire features. If we retire something you rely on, we will tell you at least 30 days in advance and make sure you can export whatever it held.

13. Ending it

You, at any time. Delete your account in Settings. It is self-serve — no support ticket, no retention call, no “are you sure” maze. You type the words “delete my account” once, and that is the whole ceremony. Export your data first if you want it; export is self-serve too.

There is a thirty-day pause, and it is for you, not for us. Confirming deletion signs you out everywhere immediately and schedules the erasure for thirty days later. During those thirty days you can sign back in and cancel it, and nothing has been lost. We do not use that window to sell you anything, email you an offer, or ask why. When it ends, the erasure runs and it is not reversible.

What the erasure actually does:

  • Your identity is destroyed. Your name, your email address, your password, your home airport, your time zone and your sign-in connections to Apple or Google are deleted. What is left where a person used to be is a marker that says a removed member, with no way back to you.
  • Your personal constraints go, including your private budget cap and any dietary or mobility note, in every trip.
  • Every session, device and notification registration is destroyed, along with any export archive we still held for you.
  • Trips shared with other people continue for them. Entries that are part of the group’s shared record — a vote count, the payer on a settled expense, a split other people’s numbers depend on — remain, attached to that marker rather than to you, because deleting them would rewrite other people’s record of their own trip. See the privacy policy §7 for the lawful basis and how to object.
  • If you are the only organizer of a trip, we tell you before you confirm, and name the trips. Make someone else an organizer first if you want the trip to carry on with someone able to run it.
  • Published templates are handled by the Creator terms §4.3. In short: your story, photos, notes, name and attribution come off; the itinerary skeleton may remain as an unattributed platform template.
  • A Premium subscription is cancelled. See the Premium terms for refunds.
  • Records the law makes us keep — invoices, payout records, tax data, and moderation decisions still inside their appeal window — survive for their statutory period and then go.

Us, if we have to. We can suspend or close an account that seriously or repeatedly breaks §6, that is being used to defraud our partners or our creators, or that we are legally required to act on. When we do:

  • We tell you what we did, what triggered it, whether we used automated tools to detect it, and how to challenge it.
  • We give notice first where the harm allows it. For serious or ongoing harm we act first and explain immediately after.
  • You can appeal, free, to a human who was not part of the original decision. The route is in the content reporting policy §6.
  • If you are a creator, confirmed earnings you have already accrued are still paid, minus anything reversed for fraud. See the Creator terms §9.

14. Changing these terms

We will change these terms — the product will grow, and the law will move.

  • Material changes: at least 30 days’ notice, by email and in the app, explaining what changed and why in plain language. We keep a dated change log at the bottom of this page.
  • Non-material changes (a typo, a clearer sentence, a new email address) take effect when published, and appear in the change log.
  • Never retroactive. A change never applies backwards to a trip you already planned, a booking you already made, a template you already published, or a creator split already stamped on a clone.
  • If you do not accept, delete your account before the change takes effect. Your export is available right up to the moment you do.

If you have a creator account, changes to the Creator terms follow that document’s own notice rules, which are at least as protective.

15. Law, and where a dispute goes

These terms are governed by the law of Denmark.

That does not cost you anything. If you live in another EU or EEA country, you keep every protection that your own country’s mandatory consumer law gives you, and nothing here overrides it.

Where you can sue. You can bring a claim in the courts of the country where you live. If we ever bring a claim against you, we will bring it there too. That is your right under EU law and we are not going to make you look it up.

Before that — talk to us. Write to legal@voyade.com. We answer complaints within 14 days, in English, from a human. Most things end here.

Out-of-court dispute resolution. The EU’s online dispute resolution platform was shut down on 20 July 2025, so there is no link to give you. Instead, your national consumer ADR body can usually help, and the European Consumer Centres Network will point you to the right one for your country and help with a cross-border complaint, free.

For counsel. Governing law is drafted as Danish on the assumption that the operating entity is established in Denmark. If the entity is elsewhere, this section and §1 both change. Confirm also whether the company will commit to a named ADR body — under some national implementations of Directive 2013/11/EU, saying whether you are bound to use one is itself mandatory information.

16. The small print that really is small

Change log

Date What changed
2026-07-28 First draft. Not yet in force. §1 company details consolidated into one block to be completed at incorporation. §10 aligned with the ranking policy’s precise statement of the commission firewall. §13 rewritten to describe the deletion the product actually performs — a thirty-day cancellable pause, then destruction of identity and constraints, with the sole-organizer warning stated as a warning rather than an automatic transfer. §16 now lists all eight companion documents.