Reporting content

Draft for legal review — not yet in force.

Last updated 29 July 2026.

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The short version

• There is a Report control on the public content you can report — today that is guides, community questions and community answers. §2 lists what is not covered yet and how to report it in the meantime.
• You get a reference number immediately, on screen. We acknowledge within 24 hours and decide within 7 days.
• A person makes every decision. Automated tools may find and sort reports; none of them can remove anything, restrict anything or suspend anyone on its own.
• Both sides get a written statement of reasons — the person who reported it, and the person whose content it was — saying what we did, how far it reaches, why, and whether automated means were involved.
• Both sides can appeal, free, for six months, to a human who did not make the original decision.
• Emergencies — a real risk to someone’s life or safety, or child sexual abuse material — skip the queue entirely and go to the authorities.

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1. What you can report

Illegal content

Anything that breaks the law of an EU Member State or of the EU. On a trip-planning platform, in practice, that usually means:

• Child sexual abuse material. Reported to the authorities immediately, always.
• Content that puts someone in danger — threats, incitement to violence, terrorist content.
• Someone else’s copyright — a template copied from another site, photos taken from someone’s Instagram, a guide plagiarised from a travel magazine.
• Someone’s image or private information published without consent — a photo of a person who never agreed to be in it, a home address, a phone number.
• Defamation — a community answer that makes a false and damaging factual claim about a real business or a real person.
• Hate speech, harassment and abuse directed at people or groups.
• Illegal goods and services, or content promoting them.
• Fraud and impersonation — a creator profile pretending to be someone else, a fake business listing.

Content that breaks our rules but is not illegal

Also reportable, through the same button:

• Spam, undisclosed advertising, or links smuggled into ideas and community answers.
• Fake templates, manufactured traveller takes, or manipulated clone counts.
• A guide that exists to sell something rather than to help.
• Content that is simply wrong in a way that could cost someone money or safety — an invented opening time, a route that does not exist, dangerous advice.
• Harassment inside community threads.

What is not for this process: an argument inside your own private trip. We do not referee groups. If someone in your trip is behaving badly, the organizer can remove them, and you can leave. If it goes beyond that, report the person, not the trip.

2. How to report

In the product. There is a Report control on the object itself, at the bottom of what you are reading, not hidden in a menu three levels down. Choosing it opens a short form: which category — spam, harassment, misinformation, illegal, off-topic, or something else — and a box to say what is wrong in your own words, which is required if you pick “something else”.

What has a Report control today: guides, community questions and community answers. That is the public content anyone can write, and it is where this process earns its keep.

What does not have one yet: published trip templates, traveller takes, photographs inside a published template, and creator profiles. Report those to report@voyade.com with the link, and they go into the same queue by hand, under the same rules and the same timescales as everything else. We would rather tell you that than let you hunt for a button that is not there. It is being built.

By email. report@voyade.com, always available — if you would rather not use the form, if you are reporting something that spans several items, or if you are reporting something that has no control yet. A person reads that inbox and enters it into the queue.

Reporting needs an account today, because the form is behind the same first-write sign-in as everything else. That is a real limit on this process and we do not like it: it means the anonymous route in point 3 below only works by email. If you need to report child sexual abuse material or an offence against a child and do not want an account, email report@voyade.com from any address, or none of ours — go straight to the authorities, which is faster and better.

What a good report contains — and what the law asks for, if you want it acted on as a notice about illegal content:

1. What is wrong, in your own words, and why you believe it is illegal.
2. Exactly where it is — the URL, or the specific item. “Somewhere in the Portugal templates” is not something we can act on.
3. Your name and email, so we can reach you and tell you what we decided. Except for reports involving child sexual abuse material or offences against children, where you may report anonymously and we will still act.
4. A statement that you believe, in good faith, that what you have told us is accurate and complete.

If a report is submitted with all of the above about content that is illegal, we treat it as putting us on notice, which matters legally for us as well as for you.

Rights-holders. If you are reporting your own copyright or trade mark, tell us who you are and what you own. We will act quickly, and we tell the uploader who complained — a counter-notice is the uploader’s right and we will not run a takedown process in the dark.

Trusted flaggers. Reports from organisations recognised as trusted flaggers under the Digital Services Act are treated with priority and decided without undue delay. Tell us at report@voyade.com if you are one. Today that priority is applied by the person reading the inbox rather than by the software — there is no trusted-flagger flag in the product yet, and at our size the queue is short enough that it works. If that stops being true we will build it rather than quietly stop honouring it.

3. What happens next, and when

Stage	What we do	When
Receipt	You get a reference number on screen the moment you submit — VOY- and eight digits. Keep it; it is how you ask us anything about that report afterwards.	Immediately
Acknowledgement	We confirm we have it and that a person is looking.	Within 24 hours
Triage	We categorise it. Anything reported as illegal jumps the queue automatically and is looked at first; anything involving imminent risk to life or safety, or child sexual abuse material, is escalated immediately and never sits in a queue at all.	Immediately
Assessment	A person reviews it against the law and our rules. Automated tools may help find and sort reports; a human makes every decision to remove, restrict or suspend, and the product has no path by which a tool could do it alone.	Within 7 days
Decision and notice	We act, and we tell you and the affected user, with reasons. §5.	Same day as the decision
Appeal window	Either side can challenge it, free.	6 months from the decision

Everything else waits behind an illegal-content report and is otherwise taken in the order it arrived — oldest first, with no way for a loud reporter or a popular creator to move up the queue.

Complicated cases — a copyright dispute where both sides have a story, a defamation claim that turns on facts we cannot check — take longer. We will tell you if yours is one, and roughly how long.

Reports are handled diligently, without arbitrariness, and in good faith. We do not remove things because a report was loud, and we do not keep things up because a creator is popular.

4. What we can do about it

Not every problem needs the same hammer, so we have several:

• Leave it up, and tell the reporter why.
• Add context — a correction, a label, a note on a guide.
• Restrict visibility — remove it from the feed, from search, and from recommendations, while leaving it reachable by direct link.
• Remove it entirely.
• Disable earning on a template or a guide, while leaving the content up.
• Restrict an account — suspend publishing, suspend community posting, hold payouts.
• Suspend or terminate an account.
• Report it to law enforcement. Where we suspect a criminal offence involving a threat to someone’s life or safety, we inform the authorities in the relevant country, and we do it promptly.

We use the lightest action that actually solves the problem. Removing a whole creator’s account because one photo was wrong is not proportionate, and we will not do it.

5. What you get told — the statement of reasons

Whenever we restrict something, both sides get a written statement, in plain language. Not a template that says “your content violated our guidelines”.

If your content was actioned, the statement has five parts, in this order:

1. What we did, named from a fixed list — left it up · added context to it · removed it from the feed, search and recommendations while leaving it reachable by direct link · removed it · disabled earning on it while leaving it up · restricted the account · suspended the account · referred it to law enforcement — and how wide it goes: this item only, this template, or the whole account.
2. Where it applies — everywhere, the EEA only, or named countries.
3. Why. The specific facts we relied on and the specific rule or law, written by the person who decided, in their own words. A statement cannot be filed without this: the form will not submit an empty reason, which is deliberate.
4. Whether automated means were used — none, detection only, the decision itself, or both. “None — a person found this and a person decided it” is the ordinary answer today.
5. How to appeal, and by when: reply to the notice or write to appeals@voyade.com quoting your reference. Six months, free, and the person who reviews it will not be the person who decided it.

If you reported something, you are told: what we decided, in enough detail to understand it, and how to challenge it if you think we got it wrong.

We do not send a statement of reasons where the content is manifestly illegal in a way that makes it inappropriate — child sexual abuse material being the obvious case — or where an authority has told us not to.

That is a decision a person makes, not a rule the software applies. Withholding is a separate, deliberate step on the decision form; it will not submit without its own written reason; and the reason is recorded against the decision alongside the name of the administrator who made it. The statement itself is still composed, still stored and still appealable in the ordinary way — only the sending stops.

How it reaches you, as of 29 July 2026. Automatically, the moment the decision is filed, by two routes at once: a notification inside Voyade, and an email. Both carry the whole statement — all five parts, not a summary and not a link to go and find it — the reference number to quote, and the date your six months runs out.

The email is deliberate rather than lazy. A moderation decision has to reach someone who may never open the app again, and that is often exactly who it is about.

It is sent whether or not you have notifications switched on. This is the one thing in the product that ignores your notification settings, and the reason is that it is not ours to withhold: you are entitled to receive it. Everything else in Voyade respects that screen absolutely.

Two cases where you will not get one, both narrow: where we have withheld it under the rule at the end of this section, which requires a written reason from the person who decided and is recorded against the decision with their name on it; and where you have no account we can write to, in which case the decision says so and we send it by hand from appeals@voyade.com.

6. Appealing

Anyone can appeal. The person whose content it was, and the person who reported it.

• Free, always.
• Within 6 months of the decision.
• Reviewed by a person, not a system — and specifically by someone who was not involved in the original decision.
• Answered within 14 days in the ordinary case.
• If we were wrong, we reverse it fully: the content goes back, the restriction comes off, the strike is removed from the account record, clone counts and rankings are restored, and withheld earnings are paid.

How: the link in the statement of reasons, or appeals@voyade.com with your reference number.

If you are still not satisfied. You can bring the dispute to a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act. Their decision is not binding on either of us, but we will engage with the process in good faith and we will not refuse to take part. You can also go to court, in the country where you live.

Creators with a dispute about earnings, attribution or the canonical-template rule should use Creator terms §14 instead, which goes to the same people by a faster route.

7. Repeated misuse — of the platform, and of this process

Both directions of abuse are real, and we act on both.

People who repeatedly post illegal content. After a warning that says exactly what will happen, we suspend the account for a period proportionate to what they did.

People who repeatedly file manifestly unfounded reports. Also after a warning, we suspend the ability to report for a period. We weigh how many, how often, how obviously groundless, and whether the pattern looks like an attempt to silence someone rather than a series of mistakes.

Getting a report wrong is fine. Weaponising the report button is not.

One thing the product does enforce today: you cannot report the same thing twice. A second report from the same person on the same item is refused, so a report count can never be run up by one determined account.

8. Orders from authorities

If an EU judicial or administrative authority orders us to act against specific content, or to provide information about a user, we comply where the order meets the requirements of the Digital Services Act — a legal basis, a statement of reasons, the specific URLs, and information about redress.

We will tell the affected user what happened and when, unless the order or the law forbids it. We will say so publicly, in aggregate, when we publish transparency figures.

9. Contacting us about this

Purpose	Where
Reporting content	report@voyade.com, or the in-product Report button
Appealing a decision	appeals@voyade.com
Authorities and Member State bodies	legal@voyade.com
Trusted flagger applications	report@voyade.com

We handle all of these in English.

Our point of contact for users and for authorities is legal@voyade.com. Our operating entity is established in the EU, so we do not need a separate legal representative.

10. Where we go beyond what is required

Voyade is a small company, and the Digital Services Act deliberately exempts micro and small enterprises from several of the obligations described on this page — the internal complaint-handling system, the out-of-court dispute route, trusted-flagger priority, the misuse suspensions.

We run them anyway. Partly because we would rather build the process before we need it than after. Mostly because a platform whose whole argument is “you can trust what we show you” cannot then say the complaints process is optional at our size.

When we grow past the exemption, nothing on this page changes except that we start publishing formal transparency reports too.

11. What is not built yet

Everything on this page is a commitment we intend to keep from the day the product opens. Three parts of it are carried by a person rather than by software today, and you should know which:

• The Report control does not yet exist on templates, traveller takes, published photographs or creator profiles. Report those to report@voyade.com. §2.
• Reporting through the form needs an account. The anonymous route is email. §2.
• Appeals arrive by email rather than through a button on the notice. The statement now reaches you automatically and carries the address and the reference; what it does not yet carry is a form that files the appeal for you. The six-month window, the independence of the reviewer and the free-of-charge rule are all real; the route is a mailbox. §6.

None of those changes what we decide or how long it takes. All three are being built, and this section shrinks as they land. It is dated so you can tell whether it has. One item left it on 29 July 2026: the statement of reasons is now delivered automatically, to both sides, in the app and by email.

Related: Terms of use · Creator terms · Privacy · How we rank things

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Change log

Date	What changed
2026-07-29	The statement of reasons is delivered rather than filed. §5 rewritten: both sides now receive it automatically the moment a decision is made, in the app and by email, carrying all five parts, the reference and the date the appeal window closes — and it is sent regardless of notification settings, because it is not ours to withhold. §5 also now describes the withholding rule as the deliberate, reasoned, recorded step it is in the product. §11: the hand-delivery item removed and the count corrected from four to three; the appeal route is still a mailbox and still says so.
2026-07-28	First draft. Not yet in force. Rewritten against the moderation code as built: the Report control is named on the three object types that have one and the gap is stated in §2; the reference number and its format are described; §3 records that illegal-content reports jump the queue and everything else is oldest-first; §5 lists the eight measures and the four automation answers verbatim from the decision form; §11 added, naming the four parts of this process that a person carries today rather than the software.